# Warranty Center

Support

Review warranty coverage for all Sunstone and Star BBQ product lines, then file a claim below.

## Sunstone Warranty Center

- **Coverage by product**: See what each product line covers and for how long.
- **File a claim**: Submit your claim with your invoice and photos.
- **My warranty tickets**: Check the status of a claim you already filed.
- **Technical support**: Get help installing, using or fixing your product.

### Product Warranty Coverage

All Sunstone and Star BBQ warranties apply to the original purchaser only and are non-transferable. All warranties are strictly conditioned upon proper installation and usage per the official Sunstone Product Manual and Installation Guide. Damage from misuse, improper installation, commercial use, or failure to follow product manuals voids all warranty coverage.

[Download the 2026 Warranty Document (PDF)](/media/sites/site_affv5holph/manus-storage/SUNSTONEWARRANTY2026_a77fb0ec.pdf)

##### Critical Installation Requirement

All warranties are strictly conditioned upon proper installation and usage. Every product must be installed exactly in accordance with the detailed instructions in the official Sunstone Product Manual and Installation Guide specific to that model.**All warranties are VOID if installation and/or usage is not performed strictly in accordance with the product manual.**

**Grill & Burner Series: Limited Lifetime and 5 Year Warranty**

Includes: RUBY SERIES GRILLS, SUNSTONE HYBRID GRILLS, VERSA BURNERS ✓ Firebox, Stainless Steel Housings & Frames: Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Against defects in material and workmanship. Against defects in material and workmanship. Exclusions: Does not cover surface corrosion, rust, discoloration, scratches, normal wear and tear, or damage from high cooking temperatures, excessive humidity, chlorine, salt air, or weather exposure. All parts are limited to one-time replacement only. Non-transferable, original purchaser only.

**Star BBQ: 3 Year Warranty and 3 Year Limited Surface Warranty**

Against defects in material and workmanship. Manufacturing defects only. Against defects in material and workmanship. Exclusions: Does not cover surface corrosion, discoloration, scratches, normal wear and tear, or damage from misuse. All parts are limited to one-time replacement only. Non-transferable, original purchaser only.

**Designer Cabinet Islands: Limited Lifetime and 5 Year Warranty**

Includes: All Designer Cabinet Island Component Series: Appliances, Grill, Sink Base, Storage, Component, Wall Cabinets & Accessory Parts ✓ Cabinetry & Structural Components: Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Exclusions: Does not cover discoloration, surface corrosion, scratches, or damage from improper installation. All parts are limited to one-time replacement only. Non-transferable, original purchaser only.

**ODK Component Series: 3 Year and 1 Year Warranty**

Against defects in material and workmanship. Against defects in material and workmanship. Exclusions: Does not cover discoloration, surface corrosion, or scratches from regular use. All parts are limited to one-time replacement only. Non-transferable, original purchaser only.

**Appliance Stations: Limited Lifetime and 1 Year Warranty**

Includes: All Sinks, Ice Chests, Cocktail Stations ✓ Sink Basin, Frame, Structure, Ice Box: Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Exclusions: Does not cover discoloration, surface corrosion, scratches, or damage from improper installation or misuse. All parts are limited to one-time replacement only. Non-transferable, original purchaser only.

**Electrical Appliances: Limited Lifetime and 1 Year Warranty**

Includes: SAPFR15PRO, SAPWSS3PRO, SUNPLT40 ✓ Structural Components, Frames, Panels: Limited Lifetime. Against defects in material and workmanship under normal residential use. Against defects in material and workmanship. Exclusions: Does not cover damage from power surges, improper electrical installation, or misuse. All parts are limited to one-time replacement only. Non-transferable, original purchaser only.

Tap a product line to see what is covered.

## Warranty by product line

#### What This Warranty Does Not Cover

- ✕ Surface corrosion, rust, discoloration, scratches, or cosmetic changes
- ✕ Normal wear and tear
- ✕ Damage from high cooking temperatures, excessive humidity, chlorine, salt air, or weather exposure
- ✕ Misuse, abuse, alteration, tampering, accident, or neglect
- ✕ Improper or non-compliant installation
- ✕ Commercial, rental, or multi-family use
- ✕ Service or repairs by unauthorized persons or use of unauthorized parts
- ✕ Shipping, handling, export duties, installation, or reinstallation costs
- ✕ Incidental, consequential, special, punitive, or contingent damages
- ✕ Damage from accidents, grease fires, flashback fires, severe weather, or Acts of God
- ✕ Paint loss, surface rust, or stainless steel discoloration considered normal wear and tear
- ✕ Products purchased from unauthorized sellers or third-party online marketplaces

**Authorized Sellers Only:**Only purchases from authorized Sunstone dealers or distributors qualify for this factory-backed warranty. Products purchased from unauthorized sellers, third-party online marketplaces (except authorized ones), "B-stock," open-box, refurbished, or used items carry**no warranty**. Contact Sunstone directly to verify authorized sellers.

For warranty service, contact Sunstone Metal Products LLC: 16004 Central Commerce Drive, Pflugerville, TX 78660 ·[contact@sunstonemp.com](mailto:contact@sunstonemp.com)

- **Check your coverage**: Find your product line above and confirm the part and time period are covered.
- **Gather your files**: Have your purchase invoice, close-up photos of the issue and photos of the installed island ready.
- **Submit the form**: Fill in every section below. Your warranty ticket is created as soon as you submit.
- **We review it**: Our team reviews your claim and replies within 2 to 3 business days.
- **Track it**: Follow your claim on My Tickets, or call 512-487-5116.

## How a claim works

#### Before You Submit

- All warranties are strictly conditioned upon proper installation per the official Sunstone Product Manual and Installation Guide.
- **Grill & Burner Series:** firebox and frames, Limited Lifetime; cooking grates, 5 years; burners, 3 years; valves, knobs and electrical, 3 years.
- **Cabinet Islands:** cabinetry, Limited Lifetime; handles, legs and trim, 5 years.
- **All parts and accessories** across all product lines are limited to one-time replacement only.
- Only purchases from authorized Sunstone dealers or distributors qualify for warranty coverage.
- If you have already used your replacement coverage, call [512-487-5116](tel:5124875116).

Warranty claim

- **Purchaser Information**
- **Are you the original purchaser?**
- **First Name**
- **Last Name**
- **Phone Number**
- **Email Address**
- **Full Address**
- **Product Information**
- **Product Name / Model**
- **SKU / Model Number**
- **Order / Invoice Number**
- **Purchase Date**
- **Customer Feedback**
- **How satisfied are you with the products? (1-5 stars)**
- **How likely are you to recommend our products to others? (1-5 stars)**
- **Warranty Request Details**
- **Issue Type**
- **Description of Product Issues**
- **Attach Invoice**
- **Attach Invoice (files)**
- **Attach Pictures of Product Issues**
- **Attach Pictures of Product Issues (files)**
- **Attach Island Pictures**
- **Attach Island Pictures (files)**

Complete every section below. Your warranty ticket is created on submission, and our team will review it and respond within 2 to 3 business days. Track it any time on My Tickets.

## Submit a Warranty Request

Already filed?

Enter your ticket number and the email you used to see its status and messages.

## Check a claim

Page: https://sunstonemp.com/warranty