# Technical Support

Support

Call (888) 934-9449 · Mon-Thu 9am-4:30pm CST

## Technical Support

Help center

## How can we help?

Find your topic for a quick answer, or ask our team: they reply by chat, email or phone.

- **Gas smell or leak**: If you smell gas: turn off the gas at the tank or shutoff valve, keep flames and sparks away, step away, and call your gas company or 911 if the smell persists. Then contact us.
- **Grills**: Questions our team can help with: - Igniter clicks but burners will not light - My grill is rusted - Grill isn't heating evenly - Need LP to NG conversion Have your model or SKU ready, and add a photo to the form if you can.
- **Burners**: Questions our team can help with: - Power Cirque won't light - Side burner is uneven - Need a replacement burner tube Have your model or SKU ready, and add a photo to the form if you can.
- **Cabinets**: Questions our team can help with: - Cabinet is out of square - Pin-lock will not line up - Grill doesn't fit the cabinet cut-out Have your model or SKU ready, and add a photo to the form if you can.
- **Doors**: Questions our team can help with: - My doors are rusted - Door will not latch or stay closed - Door is sagging on the hinge Have your model or SKU ready, and add a photo to the form if you can.
- **Drawers**: Questions our team can help with: - Drawer is stuck or off the slides - Drawer front is rusted - Drawer face is not flush Have your model or SKU ready, and add a photo to the form if you can.
- **Sinks**: Questions our team can help with: - Sink is leaking - Faucet drips - Drain is slow Have your model or SKU ready, and add a photo to the form if you can.
- **Cocktail stations**: Questions our team can help with: - Cocktail station drain overflows - Bar caddy drip tray leaks Have your model or SKU ready, and add a photo to the form if you can.
- **Ice chests**: Questions our team can help with: - Ice chest drain leaks - Ice melts too fast Have your model or SKU ready, and add a photo to the form if you can.
- **Fridge**: Questions our team can help with: - Fridge is not cold - Fridge fan is loud Have your model or SKU ready, and add a photo to the form if you can.
- **Warming drawer**: Questions our team can help with: - Warming drawer has no power - Warming drawer will not heat Have your model or SKU ready, and add a photo to the form if you can.
- **Electrical**: Questions our team can help with: - No power at the island - GFCI keeps tripping - Grill lights are out Have your model or SKU ready, and add a photo to the form if you can.
- **Firepit**: Questions our team can help with: - StarBBQ firepit will not light - Firepit is smoking too much Have your model or SKU ready, and add a photo to the form if you can.
- **Parts**: Questions our team can help with: - Need a replacement igniter - Flavorizer is warped - Need a new grate Have your model or SKU ready, and add a photo to the form if you can.
- **Manuals and guides**
- **Warranty claims**
- **Orders, shipping and returns**: - [Track your order](/track-order) - [Shipping and payment info](/shipping) - [Return policy](/returns)

[(888) 934-9449](tel:8889349449) · [Manuals and guides](/product-guides#docs) · [File a warranty claim](/warranty#claim-form) · [Past requests](/account)

Ask our team

## Request help

Tell us what's going on and a Sunstone technician will follow up by email or phone. Photos help us answer faster.

- **Your Name**
- **Email Address**
- **Phone**
- **Topic**
- **Product / model (SKU or name)**
- **Photos of the issue**
- **Describe the issue**

Page: https://sunstonemp.com/tech-support